Frequently Asked Questions

At this time we are not accepting returns or refunds. We understand that it may be difficult to choose the perfect scent for your home online, however, a refund or exchange will not be made if you dislike the scent of your product. If you are not taking proper care of your candle and it results in issues such as tunnelling or soot buildup, you will not be entitled to a refund.

If your order is incorrect or arrives damaged, please send us a message within seven days of receiving your order so that we can mediate the problem.

Currently our lead time to ship online orders are 4-6 days after order is processed.
Please note this time does not include shipping time (once your package is dropped off at the mail)

We use Canada Post as our shipping agent. Once your order has been dropped off at Canada Post, we can not control delivery times/missed packages, etc. 
If you have an issue with the delivery of your product, please contact Canada Post directly. 

Absolutely! If you are local (North Shore) you are more than welcome to pick up your order. Please select "local pickup" at checkout. All orders that are selected for pickup will receive an email indicating pick up instructions when ready.

Not local but you're in the area? No worries, simply choose "local pickup" at checkout and leave a note stating why pickup works best for you.
**Any orders outside of our region void of a note will be cancelled within 72 hours **

Haven't gotten your pickup email? Please make sure you check your junk and spam folders first! Otherwise, send us a message to check the status of your order.

Please ensure you read the pick up policy  for all details. 

Our candles and wax melts are proudly crafted using high quality, 100% North American soy wax.
No additives. No fillers. Just soy wax.
All fragrance oils used are premium quality and phthalate free. 
Wicks are made will 100% cotton. 

Yes! We are happy to offer wholesale for retailers, events, and community partners.

We love partnering with shops that share our passion for high quality, local, hand crafted products. Whether you’re a cozy boutique, a gift shop, or just think our hand-poured candles would be a perfect fit for your shop, we’d love to hear from you!

📩 Get in touch at info@forrestglencandleco.com or through our contact form to get started.

We love connecting with our community in person. You can find Forrest Glen Candle Co. products at these wonderful retailers who share our passion for quality, sustainability, and small-batch craftsmanship. We’re so grateful to have them stocking our products to provide accessibility for you!

We love partnering with shops that share our passion for high quality, local, hand crafted products. Whether you’re a cozy boutique, a gift shop, or just think our hand-poured candles would be a perfect fit for your shop, we’d love to hear from you!

📩 Get in touch at info@forrestglencandleco.com or through our contact form to get started.

Please note that some stores have regional exclusivity. All wholesale applications are thoroughly reviewed to ensure our businesses will be a great fit for each other. Not all stores that apply will be accepted for retail opportunities.