< FAQ's – Forrest Glen Candle Co

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FAQ's

At Forrest Glen Candle Co, the complete satisfaction of our customers is our top priority. Check out some of our frequently asked questions below to get the information you’re looking for.

 

What are your candles made out of?
Our candles and wax melts are made of high-grade, 100% North American soy wax. No additives. No fillers. Just soy wax. We scent our candle with high-grade fragrance oils made in North America that are non-toxic and phthalate free. Our wicks are made from cotton, never lead.
 
What are your payment options?
We accept all major credit cards and PayPal on this website. If you are picking up an order in person, we accept cash, e-transfers or credit and debit cards via Square Reader.
 
What is your return policy?
Currently we are not accepting returns or refunds. If your order is wrong or there is an issue with your candles, please send us a message so that we can mediate the problem.

Why soy wax?
Soy wax has a number of amazing benefits! One of them being that it supports the farming industry and is a renewable resource. Since soy wax is made of vegetables, it burns cleaner than a paraffin wax which is made from petroleum. Petroleum produces soot containing as many as 11 toxins, including carcinogens toluene and benzene. Soy wax does not produce any known carcinogens and produces as much as 90% less soot than petroleum. Soy wax is not only safer for the environment, but for you too!
 
Do you offer wholesale?
Yes! If you are looking to make a bulk order, send us an email! We are proud to offer discounted pricing to retailers and customers making bulk orders. We also offer customization for candles (i.e. wedding favours). For more information please contact us forrestglencandleco@hotmail.com

I'm local, how will I get my order?
For anyone who is local (Blind River only) you are able to choose free local pickup at checkout. All Blind River customers will be notified when their order is available for pick up and notified of a date and time. Any orders using the free pick up without a Blind River address will be cancelled.